privacy POLICY

1. Who we are

We are Saood Pharmacy, a registered community pharmacy in England.

• Address: 104a Oxford road, Reading, RG1 7LL
• Email: contact@saoodpharmacy.com
• Phone: 0118 9572687

We are registered with the General Pharmaceutical Council.

We are the “data controller” of your personal information under UK data protection law.

2. What information we collect

We may collect and process the following personal data:

• Identity information (name, date of birth)
• Contact details (address, email, phone number)
• Health and medication information (prescriptions, conditions, allergies)
• NHS and GP details Payment information (if applicable)
• Website usage data (cookies, IP address, device information)

3. How we use your information

We use your data to:

• Dispense prescriptions safely and legally
• Provide pharmacy services and healthcare advice Communicate with you about prescriptions or services Manage NHS services (e.g. flu vaccinations, medication reviews)
• Process payments (if private services are provided)
• Improve our website and services Comply with legal and regulatory obligations

4. Legal basis for processing

We process your data under UK GDPR lawful bases, including:

• Provision of healthcare (medical data processing)
• Legal obligation (NHS and pharmacy regulations)
• Contract (providing pharmacy services)
• Legitimate interests (service improvement and safety) Consent (where required, e.g. marketing emails)
• Consent (where required, e.g. marketing emails)

5. Sharing your information

We may share your data with:

• Your GP surgery and other healthcare professionals
• NHS services and integrated care systems NHS England or NHS service providers
• Delivery services (for prescriptions, if used) IT and system providers (for pharmacy software hosting)
• Regulators or legal authorities if required

We never sell your personal data.

7. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data Request deletion (where applicable)
• Object to or restrict processing
• Request data portability
• Withdraw consent (where consent is used)

To exercise your rights, contact us using the details above.

Cookies and website tracking

Our website may use cookies to:

• Improve user experience
• Analyse website usage
• Support basic website functionality

You can control cookies through your browser settings.

How long we keep your data

We retain pharmacy and health records in accordance with NHS and legal retention guidelines, which may require us to keep data for several years after your last interaction with us.

Marketing

We will only send marketing messages if you have opted in. You can unsubscribe at any time.

11. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.

12. Conact details

Saood Pharmacy
Address: 104a Oxford Road, Reading, RG1 7LL, England
Phone: 0118 9572687
Email: contact@saoodpharmacy.com

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.