New Medicine Service (NMS) at Saood Pharmacy
Starting a new medication can be a period of adjustment. You may have questions about how it works, potential side effects, or how it fits into your daily routine.
At Saood Pharmacy, our New Medicine Service (NMS) is a free, evidence-based NHS program designed to provide you with dedicated clinical support during the first few weeks of a new treatment. We are here to ensure you get the maximum benefit from your medicine safely and effectively.
How the Service Works
The NMS follows a structured, three-stage process to monitor your progress and address any concerns early on:
- Patient Engagement: When you are first prescribed a qualifying medication, our pharmacist will have a brief chat with you to explain the service and provide initial advice on how to take your new medicine.
- Intervention (7–14 days later): We will schedule a follow-up (in our private consultation room or over the phone) to discuss how you are feeling, check for side effects, and tackle any challenges you’ve faced.
- Follow-up (14–21 days after the intervention): A final review to ensure you are comfortable with your treatment and that it has become a manageable part of your healthy routine.
Who is Eligible?
Following the latest NHS guidelines, the NMS is available to patients starting a new medicine for several long-term conditions, including:
| Therapeutic Areas Covered | Condition |
| Respiratory | Asthma and COPD |
| Cardiovascular | Hypertension, High Cholesterol, Stroke/TIA, Heart Failure, or CAD |
| Diabetes | Type 2 Diabetes |
| Blood Health | Anticoagulant or Antiplatelet therapy |
| Neurological | Epilepsy and Parkinson’s Disease |
| Others | Depression, Glaucoma, Gout, Osteoporosis, Chronic Kidney Disease (CKD), and Urinary Incontinence, |
Why Participate in the NMS?
- Reduced Side Effects: By identifying issues early, we can often suggest ways to minimise or manage side effects.
- Improved Health: Patients who complete the NMS are statistically more likely to take their medication correctly, leading to better long-term health outcomes.
- Direct Access: You get one-on-one time with a clinical expert without needing an appointment with your GP.
- Complete Confidentiality: Your discussions take place in our private consultation suite.
Things to Be Aware Of
Professional Liaison:
With your consent, we will share the outcome of our consultations with your GP to ensure your medical records are updated and your care is joined up.
Medication Specific:
This service is specifically for newly prescribed medicines within the categories listed above. If you have been taking a medicine for a long time and have concerns, we can offer a different type of review.
Fully Funded:
This service is provided at no cost to you as part of your NHS care.
Take control of your health today with a confidential, professional consultation.
Have a Question About This Service?
Start Your Treatment with Confidence
If you’ve recently received a new prescription, don’t navigate it alone. Our team is ready to support you every step of the way. Our pharmacist at Saood Pharmacy in Central Reading (RG1 7LL) is happy to help.
Message us directly on WhatsApp for quick advice before you book.
Meet Your Pharmacists
Ayesha
PHARMACIST & CLINICAL DIRECTOR
“My goal is to make healthcare accessible, personal, and stress-free for everyone in our community. Whether you’re coming in for a routine flu jab or looking for clinical advice, my team and I are here to ensure you feel supported and informed every step of the way.”
Ayesha is a GPhC-registered pharmacist with extensive experience in community clinical services. She is passionate about providing the high-quality, face-to-face health advice that Saood Pharmacy is known for.”
Mohammad
PHARMACIST OWNER
As the owner of Saood Pharmacy, Mohammad is dedicated to maintaining the highest standards of patient care. While Ayesha leads our clinical services, you will often see Mohammad in the pharmacy as he steps in to support the team and provide expert consultations from time to time.